Android 4.1–4.4 (“Jelly Bean”, “KitKat”)

HTC
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Notifications, background tasks, automatic synchronization or alarms do not work correctly for “FairEmail” on Android 4.1–4.4 (“Jelly Bean”, “KitKat”)?

  1. Open “Boost+” on your device.
  2. Choose “Optimize background apps”.
  3. Choose “FairEmail” from the list of apps.
  4. Make sure that it says “Off”.
  5. Leave by pressing ⌂ (“Home”) at the bottom of your device.
  6. Open “FairEmail” on your device.
  7. Leave by pressing ⌂ (“Home”) at the bottom of your device.

Have you been able to follow these steps on Android 4.1–4.4 (“Jelly Bean”, “KitKat”)?

  1. Open the “Settings” of your device.
  2. Choose “Power”.
  3. Choose “Battery optimization”.
  4. In the drop-down list at the top, switch from “Not optimized” to “All apps”.
  5. Choose “FairEmail” from the list of apps.
  6. Switch to “Don’t optimize”.
  7. Tap on “Done”.
  8. Leave by pressing ⌂ (“Home”) at the bottom of your device.
  9. Open “FairEmail” on your device.
  10. Leave by pressing ⌂ (“Home”) at the bottom of your device.

Have you been able to follow these steps on Android 4.1–4.4 (“Jelly Bean”, “KitKat”)?

  1. Open the “Settings” of your device.
  2. Choose “Power”.
  3. Next to “Power saver”, make sure that the switch is turned off, i.e. with its knob or handle at the left.
  4. Tap on “Power saver”.
  5. Set the threshold to a low battery level so that power saving is not enabled too often or too early.
  6. Leave by pressing ⌂ (“Home”) at the bottom of your device.
  7. Open “FairEmail” on your device.
  8. Leave by pressing ⌂ (“Home”) at the bottom of your device.

Have you been able to follow these steps on Android 4.1–4.4 (“Jelly Bean”, “KitKat”)?

  1. Open the “Settings” of your device.
  2. Choose “Power”.
  3. Next to “Extreme power saving mode”, make sure that the switch is turned off, i.e. with its knob or handle at the left.
  4. Tap on “Power saver”.
  5. Set the threshold to a low battery level so that power saving is not enabled too often or too early.
  6. Leave by pressing ⌂ (“Home”) at the bottom of your device.
  7. Open “FairEmail” on your device.
  8. Leave by pressing ⌂ (“Home”) at the bottom of your device.

Have you been able to follow these steps on Android 4.1–4.4 (“Jelly Bean”, “KitKat”)?

  1. Open the “Settings” of your device.
  2. Choose “Apps”.
  3. At the top, select “Downloaded”.
  4. Choose “FairEmail” from the list of apps.
  5. At the top, next to “Show notifications”, make sure that there is a checkmark in the checkbox.
  6. Leave by pressing ⌂ (“Home”) at the bottom of your device.

Have you been able to follow these steps on Android 4.1–4.4 (“Jelly Bean”, “KitKat”)?

  1. There are many apps on the app store which claim to boost performance, free up space, save battery, or optimize the RAM of your device. However, these apps interfere with other apps, like “FairEmail”, and prevent them from working correctly.
  2. If you have any app like “Clean Master”, “Security Master”, “Task Manager”, “Phone Cleaner”, “Super Cleaner”, “Power Clean”, “DU Cleaner”, “DU Speed Booster”, “CCleaner”, “AVG Cleaner”, “Avast Cleanup” or “Norton Clean”, check that it doesn’t block or terminate “FairEmail”.
  3. If unsure, consider uninstalling the app claiming to “clean” or “boost” your device.

Have you been able to follow these steps on Android 4.1–4.4 (“Jelly Bean”, “KitKat”)?

  1. If you’ve made any changes based on the advice above and you’ve adjusted the settings of your device, proceed with the next step. Otherwise, there’s nothing left for you to do.
  2. Restart your device once. You can either choose the “Restart” option directly, if available, or turn off your device, wait a few seconds, and then turn it on again manually.
  3. Open “FairEmail” once on your device – by tapping on “FairEmail” on your home screen or in the list of all apps.
  4. Leave by pressing ⌂ (“Home”) at the bottom of your device.

Have you been able to follow these steps on Android 4.1–4.4 (“Jelly Bean”, “KitKat”)?